1. Who we are
ShoprGo is a local marketplace for towns and cities across India, based in Khopoli, Maharashtra. Local shops, home businesses and service providers (“shops”) list their products and services on ShoprGo, and customers can order, book and pay for them online.
ShoprGo is the platform, not the seller. Each shop is the seller or service provider for what it lists, and is responsible for fulfilling the orders and bookings it accepts.
2. Accounts
You must provide accurate details when you sign up or check out (such as name, email and phone number). You are responsible for keeping your password safe and for activity under your account.
3. Ordering, booking and paying
Customers can add products to a bag and place an order, or book a service, venue or slot, and pay online at checkout. Some shops may also offer pickup, cash or other options shown at checkout.
Online payments are processed by a payment gateway and go directly to the shop you are buying from. ShoprGo does not hold your money on the shop’s behalf. The shop’s name is shown at checkout, and the shop is the merchant for that payment.
Prices, stock, delivery areas and slot availability are set by each shop. An order or booking is confirmed once the shop accepts it.
4. Fulfilment
The shop prepares, delivers or hands over the order, or provides the booked service, as described on its page. Delivery or pickup is arranged by the shop, not by a ShoprGo courier service. You can follow the status of your order or booking on ShoprGo.
5. Cancellations and refunds
Cancellations, returns, damaged or wrong items, and refunds are covered by our Cancellation & Refund Policy. Because payments go directly to the shop, approved refunds are issued by the shop to your original payment method.
6. For shop owners
Each business gets a public page on ShoprGo. You are responsible for the products, services, prices, photos, hours and descriptions you publish, and for accepting, fulfilling, cancelling and refunding your orders and bookings in line with the Cancellation & Refund Policy. Do not list illegal goods, counterfeit items, or content you do not have the right to use.
To receive online payments, you connect your own payment gateway account, and you are responsible for that account and for any taxes on your sales.
7. WhatsApp
Some pages let you message a shop on WhatsApp (for example via a wa.me link). ShoprGo is not affiliated with, endorsed by, or part of WhatsApp or Meta Platforms, Inc. “WhatsApp” is a trademark of Meta, and WhatsApp use is governed by Meta’s terms.
8. Acceptable use
- Do not abuse, scrape, or overload the service.
- Do not impersonate another person or business, or place fake orders or bookings.
- Do not use ShoprGo to send spam or unsolicited bulk messages.
- Do not attempt to access another user’s account, dashboard or customer records.
9. Plans for shops
Listing plans for shops are shown on the Plans page. The price, duration and what is included are shown before you pay.
10. Availability
We aim to keep ShoprGo available, but we do not guarantee uptime. Features marked “coming soon” may change or ship later.
11. Limitation of liability
To the extent allowed by law, ShoprGo is provided “as is.” Shops are responsible for the products and services they sell. ShoprGo is not liable for the quality, delivery or fitness of items or services sold by shops, but our support team will help customers and shops resolve problems.
12. Changes
We may update these terms. Continued use after a change means you accept the new terms. The date at the top of this page is the latest version.
13. Contact
Questions about these terms: email shoprgo0777@gmail.com, call +91 92252 27721, or write to Plot No. 29, Mahada Colony, Near Sai River Resort, Khopoli, Raigad, Maharashtra 410203. Related: Privacy Policy · Cancellation & Refund Policy.