1. ShoprGo is a marketplace
ShoprGo is a marketplace. Each order is fulfilled by the individual shop you buy from, and payments go directly to that shop. Refunds are issued by the shop, and ShoprGo support can help if you have trouble.
2. Cancelling an order
You can cancel an order for a full refund any time before the shop accepts or dispatches it. Once the shop has accepted or dispatched the order, it can no longer be cancelled.
3. Cancelling a service booking
You can cancel a service booking for a full refund up to 2 hours before the booked slot.
4. Damaged, wrong or missing items
If an item arrives damaged, is the wrong item, or is missing, report it within 24 hours of delivery and include photos. The shop will replace the item or refund you.
5. Perishable items
Perishable items such as food, bakery products and groceries can’t be returned unless they are damaged or wrong.
6. How refunds are paid
Approved refunds go back to your original payment method within 5–7 business days.
7. Getting help
Contact the shop first using the details on its page. You can also contact ShoprGo support:
- Email: shoprgo0777@gmail.com
- Phone: +91 92252 27721
- Address: Plot No. 29, Mahada Colony, Near Sai River Resort, Khopoli, Raigad, Maharashtra 410203
See also our Terms of Service and Privacy Policy.