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Short answers for owners setting up a catalog or booking page, and for how customers place orders.
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Free Starter · catalog or booking
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Product, solutions, pricing
Common questions
What is ShoprGo?
ShoprGo gives you one live page for your business. Catalog mode is a shop with photos, variants, and a bag. Booking mode is services and time slots. Customers open your link and confirm with you on WhatsApp.
How do I create my page?
Sign up, then create a business. Choose Catalog or Booking — that choice is set at create time. Add products (photos, price, stock, variants) or services (price, duration). In Booking, set Hours so slots can be offered. Share the live link from the dashboard.
Where do customers go?
They open your slug URL, for example yoursite.com/your-shop-name. They can search, filter, save items, add to bag, choose pickup or delivery, and place an order. Booking customers pick a service, a day (up to 14 days ahead), and a slot.
How do I get the order or booking?
It appears under Orders or Bookings in Activity, and in Inbox. You can complete or cancel, message on WhatsApp, call the number, and export CSV. The customer also gets an order or booking token they can copy and send on WhatsApp.
Do you take payment?
Not yet. The live page collects the order or booking. You take payment in person, on WhatsApp, or however you already charge customers. Landing-page prices for Growth and Pro are placeholders until billing is live.
How do customers track an order?
Every catalog order gets a token like SG10291. Customers open Track on the shop, enter that token, and see Confirmed → Preparing → Ready (pickup) or Out for delivery → Delivered. You advance those steps from Orders in the dashboard. After you mark Confirmed or Ready, tap Send WhatsApp Update — a message is already written; it opens WhatsApp to the customer’s number.
Does stock go down when someone orders?
Yes. The quantity is taken off that product or variant as soon as the order is placed. If 3 or fewer remain, the shop shows “Only 2 left”. At 0 it shows Out of Stock. Cancelling an order puts the stock back, and you get an inbox alert when stock is low.
Is this official WhatsApp Business?
No. ShoprGo is not made by Meta. We help you publish a page and open WhatsApp so the customer can chat with the number you listed. You still follow WhatsApp’s own rules.
The customer’s bag disappeared
The bag and saved items live in their browser. A different phone, private mode, or cleared site data starts empty. Guest name and phone can be remembered on that same shop URL for the next visit.
I can’t see my live page
Check you are logged in, the business was created, and you copied the slug link (View live page). Products or services must be saved. For bookings, hours must be set or no slots will show.
How do I get help with my account?
Use the email you signed up with and describe the shop slug and what went wrong. Growth and Pro are planned to include email support when billing is on. Your customers should contact you, not ShoprGo, about their order.